Installation SVG Viewer failed

[Irene]

Hello all,

I tried to install SVG Viewer version 3.0, but it failed. I searched
the web and the archives, but couldn't find any information, so I
hope somebody can help me.

This was the error message:

Install failed.
Registry error: The system cannot find the file specified.
Software\Netscape\Netscape Navigator\
Registry error: The system cannot find the file specified.
Software\Adobe\GoLive\5.0
Merge registry file: C:\DOCUME~1\ADMINI~1\LOCALS~1\

I have windows 2000 server, and Internet Explorer version 6.0. I
don't understand the error message, we don't have Netscape Navigator
or Adobe GoLive on this computer (although somebody may have
installed a trial version, but it's not on the computer anymore).

Can anybody advise me what to do? I'm getting a bit desperate...

Irene


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[A***@aol.com]

In a message dated 13/11/2002 05:53:25 GMT Standard Time,

Post by Irene
I tried to install SVG Viewer version 3.0, but it failed. I searched
the web and the archives, but couldn't find any information, so I
hope somebody can help me.
Install failed.
Registry error: The system cannot find the file specified.
Software\Netscape\Netscape Navigator\
Registry error: The system cannot find the file specified.
Software\Adobe\GoLive\5.0
Merge registry file: C:\DOCUME~1\ADMINI~1\LOCALS~1\
I have windows 2000 server, and Internet Explorer version 6.0. I
don't understand the error message, we don't have Netscape Navigator
or Adobe GoLive on this computer (although somebody may have
installed a trial version, but it's not on the computer anymore).
Can anybody advise me what to do? I'm getting a bit desperate...

Irene,

As I understand it, installation of the Adobe SVG Viewer version 3.0 needs
admin privileges on Windows 2000. That might be the underlying problem.

If you have Windows 2000 server presumably you have someone with admin
privileges? They should be able to install the Adobe viewer if they log on as
admin.

Nobody says that that decision was a wise one on the part of Adobe. It seems
to have caused lots of problems for quite a few people.

I hope that helps.

Andrew Watt


[Non-text portions of this message have been removed]


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[Irene]

Hello Andrew,

Thanks for your reply, but I was logged in as administrator... The
installation did start, but failed (when you're not the
administrator, the installation won't even start).

Any other suggestions?

Greetings,

Irene

Post by A***@aol.com
In a message dated 13/11/2002 05:53:25 GMT Standard Time,

Post by Irene
I tried to install SVG Viewer version 3.0, but it failed. I

searched

Post by A***@aol.com

Post by Irene
the web and the archives, but couldn't find any information, so I
hope somebody can help me.
Install failed.
Registry error: The system cannot find the file specified.
Software\Netscape\Netscape Navigator\
Registry error: The system cannot find the file specified.
Software\Adobe\GoLive\5.0
Merge registry file: C:\DOCUME~1\ADMINI~1\LOCALS~1\
I have windows 2000 server, and Internet Explorer version 6.0. I
don't understand the error message, we don't have Netscape

Navigator

Post by A***@aol.com

Post by Irene
or Adobe GoLive on this computer (although somebody may have
installed a trial version, but it's not on the computer anymore).
Can anybody advise me what to do? I'm getting a bit desperate...

Irene,
As I understand it, installation of the Adobe SVG Viewer version 3.0 needs
admin privileges on Windows 2000. That might be the underlying

problem.

Post by A***@aol.com
If you have Windows 2000 server presumably you have someone with admin
privileges? They should be able to install the Adobe viewer if they log on as
admin.
Nobody says that that decision was a wise one on the part of Adobe. It seems
to have caused lots of problems for quite a few people.
I hope that helps.
Andrew Watt
[Non-text portions of this message have been removed]

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[Tobias Reif]

Post by Irene
Thanks for your reply, but I was logged in as administrator... The
installation did start, but failed (when you're not the
administrator, the installation won't even start).
Any other suggestions?

If you didn't already, please file a bug at
http://www.adobe.com/svg/feedback/bugreport.html

Tobi
--
http://www.pinkjuice.com/


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[Victor]

Hi!
Check Registry
If section(s) Software\Netscape exists, drop it
~
Victor

Post by Irene
Hello Andrew,
Thanks for your reply, but I was logged in as
administrator... The
installation did start, but failed (when you're not
the
administrator, the installation won't even start).
Any other suggestions?
Greetings,
Irene

Post by A***@aol.com
In a message dated 13/11/2002 05:53:25 GMT

Standard Time,

Post by A***@aol.com

Post by Irene
I tried to install SVG Viewer version 3.0, but

it failed. I
searched

Post by A***@aol.com

Post by Irene
the web and the archives, but couldn't find any

information, so I

Post by A***@aol.com

Post by Irene
hope somebody can help me.
Install failed.
Registry error: The system cannot find the file

specified.

Post by A***@aol.com

Post by Irene
Software\Netscape\Netscape Navigator\
Registry error: The system cannot find the file

specified.

Post by A***@aol.com

Post by Irene
Software\Adobe\GoLive\5.0

C:\DOCUME~1\ADMINI~1\LOCALS~1\

Post by A***@aol.com

Post by Irene
I have windows 2000 server, and Internet

Explorer version 6.0. I

Post by A***@aol.com

Post by Irene
don't understand the error message, we don't

have Netscape
Navigator

Post by A***@aol.com

Post by Irene
or Adobe GoLive on this computer (although

somebody may have

Post by A***@aol.com

Post by Irene
installed a trial version, but it's not on the

computer anymore).

Post by A***@aol.com

Post by Irene
Can anybody advise me what to do? I'm getting a

bit desperate...

Post by A***@aol.com
Irene,
As I understand it, installation of the Adobe SVG

Viewer version
3.0 needs

Post by A***@aol.com
admin privileges on Windows 2000. That might be

the underlying
problem.

Post by A***@aol.com
If you have Windows 2000 server presumably you

have someone with
admin

Post by A***@aol.com
privileges? They should be able to install the

Adobe viewer if they
log on as

Post by A***@aol.com
admin.
Nobody says that that decision was a wise one on

the part of Adobe.
It seems

Post by A***@aol.com
to have caused lots of problems for quite a few

people.

Post by A***@aol.com
I hope that helps.
Andrew Watt
[Non-text portions of this message have been

removed]

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[A***@aol.com]

In a message dated 14/11/2002 01:53:27 GMT Standard Time,

Post by Irene
Hello Andrew,
Thanks for your reply, but I was logged in as administrator... The
installation did start, but failed (when you're not the
administrator, the installation won't even start).
Any other suggestions?
Greetings,
Irene

Hi Irene,

I assume you have already tried this with another copy of the Adobe viewer
download? It doesn't really sound as if that is the problem but it's always
worth a try.

Also did you try to restart the machine and then re-try the install? Again I
wouldn't really expect that to work but I am sometimes amazed at the bizarre
behaviour of Windows that can be fixed by a restart, by which I probably mean
a shutdown and then a fresh switch on.

In your original post you sometimes use "I" and sometimes "we". Is it
possible that some previous admin of this server did some hacking of the
registry?

As you can probably guess I really don't know either the cause or the cure
for your problem. Maybe it would be worth trying to describe the history of
the machine, what it is used for etc. .... I know :) ... I am clutching at
straws.

In my experience the Adobe viewer pretty much "just installs". I have admin
rights so W2K is not a problem.

Sorry not to be of more help.

Regards

Andrew Watt


[Non-text portions of this message have been removed]


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[Irene]

I had some help from our 'big' administrator, and it's working now.
It seems there was an error in the registry file, and that's fixed
now. I'm not sure what he did to my computer, but whatever he did, it
worked.

Tobi: as the problem was most probably caused by my own computer,
should I still file an error report?

Thanks everybody for your help.

Greetings,

Irene

Post by A***@aol.com
In a message dated 14/11/2002 01:53:27 GMT Standard Time,

Post by Irene
Hello Andrew,
Thanks for your reply, but I was logged in as administrator... The
installation did start, but failed (when you're not the
administrator, the installation won't even start).
Any other suggestions?
Greetings,
Irene

Hi Irene,
I assume you have already tried this with another copy of the Adobe viewer
download? It doesn't really sound as if that is the problem but it's always
worth a try.
Also did you try to restart the machine and then re-try the

install? Again I

Post by A***@aol.com
wouldn't really expect that to work but I am sometimes amazed at the bizarre
behaviour of Windows that can be fixed by a restart, by which I probably mean
a shutdown and then a fresh switch on.
In your original post you sometimes use "I" and sometimes "we". Is it
possible that some previous admin of this server did some hacking of the
registry?
As you can probably guess I really don't know either the cause or the cure
for your problem. Maybe it would be worth trying to describe the history of
the machine, what it is used for etc. .... I know :) ... I am

clutching at

Post by A***@aol.com
straws.
In my experience the Adobe viewer pretty much "just installs". I have admin
rights so W2K is not a problem.
Sorry not to be of more help.
Regards
Andrew Watt
[Non-text portions of this message have been removed]

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[Tobias Reif]

Irene,

Post by Irene
I had some help from our 'big' administrator, and it's working now.
It seems there was an error in the registry file, and that's fixed
now. I'm not sure what he did to my computer, but whatever he did, it
worked.
Tobi: as the problem was most probably caused by my own computer,
should I still file an error report?

If the "'big' administrator" says it was something in your sys, and
nothing in ASV, then I wouldn't.


Tobi
--
http://www.pinkjuice.com/


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